Terms and Conditions
General Terms
Welcome to the plumbfactory website terms and conditions for use.  By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms, conditions and disclaimers contained in this notice.  All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.
These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.
 
Owners
This site is owned and operated by Plumbfactory Limited.  Registered office: Regency House, 45-51 Chorley New Road,Bolton,BL1 4QR Registered number: 07215663

Amendments
We aim to constantly improve and develop the Plumbfactory Website for the benefit of all our customers, to allow this process to take place, we may occasionally:
Before you place an order, if you have any questions relating to these terms and conditions please contact the Plumbfactory Sales Department on 01204 693188 (during office opening hours) or email us at info@plumbfactory.com

Contractual Capacity
In order to be eligible to enter into a contract with us to purchase goods through the website you must provide the required information including your real name, payment details including your card address, your delivery address if different from your card address, e-mail address and telephone number and must be over the age of 18.

Accuracy of content
Plumbfactory Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of V.A.T.  Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Colours And Finishes
Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be seen in store.

Size And Description Of Product
All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers' information. Products are manufactured to perform within the appropriate industry measurement tolerances.
Variation In Product Specification
Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.
  
Our Agreement
We will acknowledge receipt of your order(s) as soon as possible by e-mail. A binding Agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order(s).

Delivery & Access Details
Our delivery service is offered within Mainland UK only. Charges for deliveries outside the UK Mainland are available on request.  We only deliver to the first floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge. Please note delivery may not be possible in more remote areas of Mainland UK. If you believe your delivery address is outside of the Mainland UK then please contact us before you attempt to place an order.
Additional charges will be applied to the following postcodes:
Scottish Remote & Offshore Islands 
IV - all postcodes,
KW1-14, PA34,
PA37-39 
PH19-40, PH49-50
PH41 Sector 4
Isle of Wight (PO30-41), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.

For further details, please contact the Plumbfactory Sales Department on 01204 693188 (during office opening hours) or email us at info@plumbfactory.com
We only deliver Monday to Friday, excluding Public and Bank Holidays.
If you are out when we attempt delivery, a second delivery will be made at no extra charge except with large items of Furniture that are not delivered with a courier, the delivery cost will be deducted and another delivery charge will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the initial delivery charge will be deducted from your refund as this service has already taken place.
You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.  Any refunds due to access and/or size issues will result in the delivery fee deducted.
For security reasons we need to see your payment card and a signature is on delivery.
Finally, we work hard to keep our delivery promises however delays can occur that are outside our control.  Plumbfactory will not be liable for any late or missed delivery.

Split Deliveries
Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted.  We may need to make more than one delivery to you. This is particularly the case where the product is behind dispatched directly from the Supplier on special transport.  If you request a split delivery, this additional service will be subject to a further carriage charge.

Storage
Unfortunately we do not have the facility to store your product for any length of time therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.
Where the product is a standard stocked line, the stock will be returned to free stock, which means that it will be made available to other customers. In this case we cannot guarantee immediate product availability when you are ready to take the order.
This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a 'Not before by date' at the point of order, as printed on your order.
Disposal Of Old Furniture
We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.

Risk and Title
Ownership of products will pass to you on delivery.
Product Damage or Loss
You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.

On Assembly
Some of our products will require assembly.
Please follow the assembly instructions. There will be no refunds or replacements for incorrect installation or assembly.  
If you experience any other problems whilst assembling your product please contact our customer services team on 01204 693188.

Refund Policy
For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 days of receiving of the goods.
If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.
If you cancel your order once the goods have been processed for delivery or it has been delivered, you must not use the goods.  The goods must be returned to us within 14 days of receipt. The cost of delivery will not be refunded as this is a service that has been carried out on our part and a collection charge will apply the collection cost will be provided upon request.
Items should be checked for signs of damage on delivery and not signed for unless you are happy with the condition of the product as instructed in the despatched confirmation email. Failure to do so means we are unable to issue a refund. We will not accept claims for Products damaged in transit that were signed for as being in good condition.

If the Goods are returned for any other reasons than being defective then you will be obliged to pay for the cost of returning the Goods to us.  It is your responsibility to return the items to our delivery point in good condition and with the original packaging, however with larger items Plumbfactory recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a collection charge will apply the collection cost will be provided upon request.
We do not accept responsibility for items lost or damaged in transit back to us.  If returning your purchase by mail we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process a refund without these.
Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty whereby the fault was not discoverable prior to assembly.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
We will usually process the refund due to you as soon as possible and, in any case within 30 days of the refund being accepted and the product being received by us and provided that the goods are returned by you and received by us as mentioned above.
 
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
We reserve the right to refuse a refund on any item if the above conditions have not been met.
Clearance items that are sold as seen are not covered by any guarantee.
Please note that this returns & refunds policy does not apply to business customers.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised or made-to measure items. 
Cancellations by Plumbfactory
We reserve the right not to accept an order if:
Plumbfactory will not be obliged to offer any compensation for disappointment suffered.
If an order is cancelled by Plumbfactory, any payments made to us will be refunded within 30 days of the cancellation.

Vouchers
Voucher and voucher codes cannot be used in conjunction with any other offer, not transferable or exchangeable for cash , may be subject to promotion specific terms, conditions and validity periods.  We reserve the right to restrict their use against certain products,  we reserve the right to amend or cancel the promotion without notice, limited to one voucher per transaction, minimum order value must be met and excludes delivery.  When purchasing in-store voucher must be presented prior to order, Plumbfactory cannot be held responsible for incorrect information presented on third party websites promoting our vouchers or voucher codes.

Guarantee
All goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.

Extended warranties
These may be purchased separately to further protect your investment.

General care
The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed.

Link to Third Party Websites
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Damage to your computer
Plumbfactory makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. Plumbfactory recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. Plumbfactory shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Intellectual property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensor's. You are permitted to use this material only as expressly authorised by Plumbfactory. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
Plumbfactory shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Disclaimers
The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Plumbfactory will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Plumbfactory make no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these terms and conditions shall be construed so as to exclude or limit the liability of Plumbfactory for death or personal injury as a result of the negligence of Plumbfactory, or that of their employees or agents.

Limitations
You are prevented from using the Website for any of the following purposes:
Distribution of material that may be viewed as unlawful, harassing, libellous, abusive, threatening, harmful, vulgar or obscene.
Transmitting material that may encourage conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gain access to other computer systems without authorisation.
Interfering with other people’s use of the Website.
Breaching any laws regarding the use of public telecommunications networks Tampering or disrupting networks connected to the Website.
Making, transmitting or storing electronic copies of materials protected by copyright within the Website without the permission of the owner. A Share And Sons Ltd reserves the right to refuse to remove or amend material already posted on the Website.
You agree to indemnify and hold Plumbfactory and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Plumbfactory arising out of any breach by you of these terms and conditions, or other liabilities arising out of your use of this Website. The Website is provided by Plumbfactory without any warranties or guarantees and you must bear the risks associated with use of the Internet.
The Website may provide content from other Internet sites or resources and while Plumbfactory tries to ensure that this content is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Plumbfactory will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If Plumbfactory is informed of any inaccuracies on the Website they will attempt to correct the inaccuracies as soon as they reasonably can.
In particular we disclaim all liabilities in connection with:
Incompatibility of the Website with any of your equipment, software or telecommunications links.
Technical problems including errors or interruptions of the Website.
Unsuitability, unreliability or inaccuracy of the Website.
Inadequacy of the Website to meet your requirements

Complaints Procedure
In the unlikely event you wish to make a complaint please contact us via email at info@plumbfactory.com
We shall make a full investigation of your complaint and will aim to contact you within five working days of receipt of your email.
This guarantee is in addition to any terms and conditions implied by law and nothing in these terms affects your statutory rights
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Unit 7 & 8, Pearlbrook Ind. Est., Horwich, Bolton, BL6 5PX