About Us
Why Buy From Plumb Factory?
 
In a nutshell....
We are not just another e-retailer
We have over 30 years of experience in the Plumbing & Heating Industry
Product quality and excellent customer service is our priority
Most products can be viewed at our purpose built showroom
Majority of goods available for immediate delivery
We are an environmentally ethical company
We are always here to help you
 

With over 30 years of experience within the plumbing & heating industry Plumb Factory is a company that pride ourselves not only on the quality of our products but also the standard of our service. 

By focusing on these two aspects (product and service) we are proud that the vast majority of our customer base has evolved from referral and word of mouth which we believe is a testament to the quality of product and service we provide.

 Plumb Factory is not just an online company, we are the largest family owned Plumbers Merchant in Bolton, Manchester.  Our stunning showroom showcases some of the finest pieces of contemporary and traditional sanitaryware and furniture for your bathroom.

 Our years of experience in the plumbing industry has taught us how to source the best bathroom products at the right prices. We have products in our bathroom showroom that have been selected by us NOT just pushed into the showroom by manufacturers. To be in our showroom or on our website products need to be of the best quality and must come with guarantees and excellent service from manufacturers.

 We spend a lot of time and effort researching the bathroom industry for new and exciting products to offer our customer and through our experience we know what customers want and we constantly strive to deliver it.

 With a dedicated customer service team you can be sure that you are in good hands, before, during, and after your purchase.

 Plumb Factory is a friendly and approachable company.  We always encourage our customers to speak to us about anything they may need, whether its more information on a product or any special requirements that you may have. Our friendly and knowledgeable staff are always here to help you.

 When delivering the goods to our customer, we plan the logistics in such a way where we can have the maximum number of deliveries on route from our warehouse to our final destination, this helps us reduce the carbon footprint on our environment and minimise delivery costs.   

 If you have any comments about our service, good or bad, we’re always interested in hearing from you, please email us at info@plumbfactory.com

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Unit 7 & 8, Pearlbrook Ind. Est., Horwich, Bolton, BL6 5PX